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I have a problem

arrow_right How do I disable ads?

There are two types of ads in the game – those that you choose to watch, and those that are automatically triggered. You can permanently stop the automatically-triggered ads from showing by making any in-app purchase in the game. To make a purchase, just open the store in your game and select the item you want to buy. Once the purchase is processed, automatically-triggered ads will not be shown anymore. However, you will still have the option to watch videos ads.

arrow_right How do I disable notifications?

It’s easy!

  1. Open Settings on your device and tap Apps.
  2. Find the game in the list and select it.
  3. Under App Settings, tap Notifications to turn them off.

Want to switch them back on and hear from our games again? It’s the same process!

arrow_right I lost my progress. What can I do?

Oops! Well, if you were connected to your Google Play Games account in the game’s Settings before deleting the game, then your progress should be saved automatically. So go ahead, reinstall the game again and connect it to Google Play Games. If the pop-up window opens, click on it to restore your progress. Unfortunately, if you weren’t connected to Google Play Games, it’s not possible to transfer the game state.

arrow_right How can I save my game progress?

Good question! Saving is important if you want to transfer your progress to a new device (just keep in mind that you can only transfer it to a device with the same operating system), if you need to do a factory reset, or if you just want to keep a backup. Here’s how:

  1. Update the game to the latest version.
  2. Start the game and go to Settings.
  3. Make sure the Connect To Google Play option is ticked. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
  4. Your progress will now be automatically saved and can be restored on multiple devices. Done!
arrow_right My game isn’t working as I expected.

We’re sorry to hear that something’s not working with your game. First things first – try restarting the game (switching it off, then on again). Did that work? If not, save your progress, then delete and reinstall the game.To save your progress, you need to connect the game to Google Play. Here’s how:

  1. Update the game to the latest version.
  2. Open the game and go to Settings.
  3. Make sure the Connect To Google Play option is ticked. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
  4. Your progress will now be automatically saved and you can uninstall the game.

When you reinstall the game, simply connect to Google Play again, and you’ll be given the option to load your old game. But if that doesn’t help, don’t worry –just fill out the contact form below and we’ll see what we can do.

I have a question about IAPs

arrow_right How do I make an in-app purchase?

Open the game and tap the gold coin counter at the top of the screen, and go shopping! Select the item(s) you want to buy and head through to your app store to make the payment. The item(s) will be added to your game account once you’ve made the purchase.

arrow_right How do I manage or turn off the option to make in-app purchases?

Good question! You can do it through Settings on your device. You can find instructions here. This is a good idea if kids are going to play the game. Whether you play with or without in-app purchases, our games are great fun – and you’ll be able to progress through them either way!

arrow_right How do I get a refund for an in-app purchase?

We’re sorry, but our in-app purchases are generally non-refundable. But there might be exceptions. Payment transactions for in-app purchases are completed through the Google Play Store so you’ll just need to have a chat with their support team (follow this link and choose the option that suits you best).

arrow_right Who processes in-app purchases?

We do not process payments for in-app purchases, and we do not have access to your credit card information. Payment transactions for in-app purchases are completed through the Google Play Store via your account. All billing is processed by Google. (This is also something to keep in mind when it comes to post-purchase payments like refunds, as they will be handled by Google and subject to Google’s terms).

I need help with the game

arrow_right How can I change the name of my Tom in My Talking Tom 2?

Your Tom needs a new name? No problem!

1. Tap the level indicator in the upper left corner of the screen.
2. Tap the name of your Tom.
3. Type in his new name and hit OK. And please don’t use your own name!

I need tech help

arrow_right How can I transfer my My Talking Tom 2 game progress from one device to another?

As long as you can connect the game to Google Play, then transferring the game state is a breeze! Just follow these steps:

1. Make sure you’re running the latest version of the game on your old device.
2. Open My Talking Tom 2 on your old device and tap the level indicator (in the upper left corner of the screen).
3. Select Settings.

4. If the Connect To Google Play button says “Sign In”, tap it. If it says “Sign Out”, don’t tap it – you’re already signed in. (Please note: Because we want to protect our younger users, this connection won’t be available for them).
5. Download the latest version of the game on your new device and repeat what you just did using the same user account as your old device.
6. After playing for a little while on your new device, you’ll be asked whether you want to continue with the new game or load the old one. Choose the old one and carry on with the fun!

arrow_right Can I transfer my game progress from an Android to an iOS device or vice versa?

Sorry, but you can’t transfer your game progress between different platforms just yet. Check back in with us in the future – we’re working on it!

arrow_right What are the game’s system requirements?

The good news is that our games are compatible with Android OS 4.4 or later.

arrow_right How do I update the game?

That’s a great idea! We regularly update most of our games with loads of awesome new content and features so you don’t want to miss out!

If an update is available, follow these steps:

  1. Open the Google Play Store app on your device.
  2. Open the menu (the icon’s in the top left corner) and tap My Apps & Games.
  3. Any apps with an available update will be displayed at the top of the list. All you need to do next is simply tap Update!
arrow_right I can’t download the game. What should I do?

Nothing should stand in the way of fun! Head over to Google Play Support to sort this out.

arrow_right How do I download one of your other games?

The fun starts now! To download your new favorite game, just head to the app store on your device. Want to check out our other games (and their platforms)? Check this out.

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